Aeon2go Privacy Policy — How We Protect Your Data
User privacy is a top priority at aeon2go. This policy explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Last Updated: January 2026
What Information Do We Collect?
Aeon2go collects several categories of information when you register or use our platform. All data collection is carried out transparently, with the goal of improving the quality of service we offer to users in Malaysia.
Account Information: Full name, email address, phone number, date of birth and password created during registration. This information is required to verify your identity and secure your account.
Device & Browser Information: IP address, browser type, operating system, screen resolution, and access log data. This information is used to ensure the platform performs correctly on your device and to detect suspicious activity.
Payment Information: Transaction details in MYR (RM), deposit and withdrawal records, and the bank account or e-wallet name registered on your account. Full card or account numbers are not stored directly in our system.
Usage Data: Game records, active session times, game preferences, and interaction patterns within the platform. This data helps us understand user needs and continuously improve the overall entertainment experience.
How Is Your Information Used?
Information collected by aeon2go is used responsibly and only for purposes directly related to platform operations and user security:
- Processing account registrations and verifying user identity before financial transactions are approved.
- Deposits and withdrawals in MYR (RM) are processed securely and accurately.
- Sending important notifications related to your account, transactions, or changes to platform policies.
- Detecting and preventing fraud, unauthorised access, and activity that violates our terms of use.
- Improving platform performance and tailoring the user experience based on usage patterns.
- To comply with applicable laws and regulations in Malaysia.
Aeon2go does not use your personal data for marketing purposes without your explicit consent. You can manage your communication preferences at any time through your account settings.
Cookies & Session Tracking
The aeon2go platform uses cookies to keep core functions running smoothly. Cookies are small text files stored on your device when you browse our website.
We use three main types of cookies:
- Essential Cookies: Required to maintain your login session and ensure security as you navigate the platform. These cookies cannot be disabled without affecting core functionality.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify areas that need technical improvement.
- Preference Cookies: Your preferences — such as language and display settings — are saved so you don't have to reconfigure them every time you log in.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the overall functionality of the platform.
Data Storage & Security
Aeon2go stores user data in a protected server environment secured with SSL encryption and multiple layers of security controls. Data is retained for as long as your account remains active, and for a defined period after account closure in accordance with legal requirements.
The security measures we have in place include:
- All data transmitted between your device and our servers is encrypted using the HTTPS protocol.
- Strict access controls ensure that only authorised personnel can access sensitive user data.
- Our systems are continuously monitored to detect any unauthorised access attempts.
- Regular data backups to ensure information is not lost due to system failure.
While we take all reasonable precautions, no system can be guaranteed 100% secure. You are also responsible for keeping your password and account login details safe.
Data Sharing & User Rights
Aeon2go does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Data sharing only occurs in the following circumstances:
- Service Providers: Technical partners who assist in operating the platform, processing payments or providing customer support — subject to strict confidentiality agreements.
- Legal Requirements: When required by Malaysian law or a valid court order to disclose information to the relevant authorities.
- Fraud Prevention: In situations where there is strong evidence of fraudulent activity or security threats requiring coordination with relevant third parties.
Your Rights as a User: You have the right to access a copy of the personal data we hold about you, request corrections to any inaccurate information, request deletion of your data (subject to legal obligations), and withdraw consent for certain data processing activities. To exercise these rights, please contact our support team through the platform.
Any changes to this privacy policy will be published on this page. Continued use of the aeon2go platform after an amendment is published will be considered acceptance of the updated policy. For enquiries, contact: [email protected]
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